Shipping and Returns

Shipping Policy:

At Mai Mushroom, we are committed to ensuring a smooth and delightful shopping experience for our customers. Here’s our shipping policy to guide you:

  1. Processing Time:
    • Orders are typically processed within 1-2 business days after payment confirmation.
    • During high-demand periods, processing times may vary, but we strive to dispatch your order as quickly as possible.
  2. Shipping Methods:
    • We offer standard and expedited shipping options based on your preferences.
    • Shipping costs are a flat rate of $10 per order, or free for orders over $50.
  3. Shipping Times:
    • Standard shipping usually takes 3-7 business days for delivery.
    • Expedited shipping ensures faster delivery within 1-3 business days.
  4. Order Tracking:
    • Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor your package’s journey.
  5. International Shipping:
    • Currently, we only ship within the United States. We’re working towards expanding our reach to serve customers globally.

Returns and Exchanges Policy

We want you to be completely satisfied with your purchase from Mai Mushroom. If you encounter any issues, here’s our returns and exchanges policy:

  1. Eligibility:
    • To be eligible for a return or exchange, please contact our customer service within 14 days of receiving your order.
    • The item must be in its original packaging, and in the same condition as when you received it.
  2. Return Process:
    • Contact our customer service team at blake@maimushroom.com to initiate the return or exchange process.
    • Once approved, carefully package the item and send it to the address provided.
  3. Refunds:
    • Refunds will be processed once we receive and inspect the returned item.
    • Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer.
  4. Exchanges:
    • If you wish to exchange an item, please contact our customer service for guidance on the exchange process.
  5. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact us immediately, providing photos and details of the issue. We will promptly assist you with a replacement or refund.

Mai Mushroom is dedicated to ensuring your satisfaction, and our customer service team is here to assist you throughout the process. Thank you for choosing us for your mushroom coffee journey!